Your Privacy Is Our Responsibility

1. Introduction

gqee is an online gaming and entertainment platform in Bangladesh. We place the highest importance on our users' privacy. The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, and how we keep it secure.

When you create an account on the gqee platform, use our services, or contact us, you fall under this policy. We believe that transparency and trust are the foundation of a healthy user-platform relationship. That is why every aspect of our information management is presented in this document in plain, easy-to-understand language.

For any questions or concerns, you can contact our support team at [email protected].

2. Information We Collect

gqee collects various types of information through different methods. Each category is described in detail below.

2.1 Account Registration Information

When you open an account with gqee, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Preferred language and currency settings

2.2 Identity Verification Information (KYC)

To ensure a safe and responsible gaming environment, we may request the following documents for identity verification:

• National ID card (NID) or a copy of your passport
• Proof of address document (such as a utility bill or bank statement)
• Proof of ownership of your payment method

This information is used solely for identity verification and fraud prevention purposes, and is stored with the highest level of security.

2.3 Financial Transaction Information

During deposit and withdrawal processes, we record transaction-related information, such as:

• Type of payment method (bKash, Nagad, Rocket, or bank transfer)
• Transaction amount and date
• Transaction ID and status

Important: We do not store full card numbers or PIN codes.

2.4 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device type
• Browser information and operating system
• Login time and session duration
• Gameplay history and preferred game categories
• Cookie and in-site navigation data

3. Purpose of Information Use

gqee uses collected information only for the following legitimate purposes:

4. Data Storage and Security

gqee's technology infrastructure keeps your information protected with the highest level of security. The security measures we use include:

• SSL/TLS Encryption: All data transmission is secured with industry-standard encryption technology.
• Encrypted Password Storage: Your password is never stored in plain text — a strong hashing algorithm is always used.
• Access Control: Only authorized personnel are given limited access to the information they need.
• Regular Security Audits: Our systems undergo regular security reviews.
• Server Security: Our servers are protected by firewalls and intrusion detection systems.

Your information is stored for as long as your account remains active. Even after an account is closed, certain information may be retained for a specific period to meet legal and regulatory requirements.

5. Cookies and Tracking Technologies

gqee uses cookies and similar technologies to provide an improved browsing experience.

5.1 Types of Cookies

• Essential Cookies: These are necessary for maintaining login sessions and running the platform's core functions.
• Functionality Cookies: These help remember your language preferences and other settings.
• Analytical Cookies: These collect anonymous statistics to understand how the platform is being used.

5.2 Cookie Management

You can control cookies from your browser's settings. However, disabling certain essential cookies may prevent you from using some features of the platform.

6. Sharing Information with Third Parties

gqee never sells your personal information or gives it to other parties for commercial purposes. Information may be shared in the following limited circumstances:

• Payment Processors: Transaction information necessary for processing bKash, Nagad, Rocket, and bank transfer services.
• Technology Partners: Selected technology service providers for platform operation and security. They are required to comply with our data privacy standards.
• Legal Obligations: In response to a court order or a valid request from a law enforcement agency.
• Fraud Prevention: As part of necessary action to prevent serious fraud or misuse.

When sharing information with any third party, we ensure through strict agreements that they maintain our privacy standards.

7. User Rights

As a gqee user, you have the following rights over your own data:

7.1 Right to Access Information

You may request a copy of the information stored about you at any time. We will provide it within a reasonable time after receiving your request.

7.2 Right to Correct Information

If your account contains incorrect or outdated information, you may request a correction. We will make the correction promptly after verifying your identity.

7.3 Right to Delete Information

In certain circumstances, you may request that your data be deleted. However, due to legal obligations or ongoing transactions, it may not be possible to delete all information immediately.

7.4 Right to Object to Processing

You may object at any time to the processing of your information for direct marketing purposes, and we will honor that request.

7.5 Right to Portability

You have the right to receive the information we hold about you in a machine-readable format.

To exercise these rights, send an email to [email protected].

8. Privacy of Minors

gqee is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor's information has entered our system, we will immediately close that account and delete the information.

If you believe a minor has registered on our platform, please notify us at [email protected].

9. Responsible Gaming and Use of Information

gqee takes responsible gaming seriously. We analyze users' gaming behavior to try to identify signs of problematic gaming. This is not done to violate user privacy, but for the well-being and safety of our users.

Based on this analysis, we may inform users when needed about supportive resources or options for setting limits. To learn more, visit our Responsible Gaming page.

10. Data Transfers

To operate our services, your information may be stored or processed on servers in various countries. In such cases, we ensure that adequate data protection measures are in place in the country to which the information is transferred. We follow the applicable legal framework for international data transfers.

11. Changes to This Policy

gqee may update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered email or through a platform notification. Continued use of the platform after changes are made will be considered your agreement to the updated policy.

It is therefore recommended that you review this page regularly. Previous versions will also be provided upon request.

12. Third-Party Links and Services

The gqee platform may sometimes contain references to third-party services, such as game providers or payment services. These third parties have their own privacy policies, and we are not responsible for their information management. It is advisable to read their own policies before using these services.

13. Contact and Complaints

If you have any questions, concerns, or requests to exercise your data rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available directly on our platform 24/7
• Language: Support available in Bengali and English

We always strive to resolve your complaints or requests quickly and effectively.